If your question could not be answered in the Help Centre, please send us an email to support@shaktimat.de. If applicable, please use the subject specified in the Help Centre for your request - this will help us to help you more quickly.

Hilfe und Kontakt

Your order will usually be refunded within 5 working days after your return has been received in our warehouse. You will be notified of the refund by email.&#xA0;The refund will be made to the payment method you used to pay us. It can take up to a week for the credit to appear in your account. Klarna invoices are usually updated within 24 hours of the refund.Please note that you will not receive any information about the receipt of your return in our warehouse.

Your order will usually be refunded within 5 working days after your return has been received in our warehouse. You will be notified of the refund by email. The refund will be made to the payment method you used to pay us. It can take up to a week fo

I have returned my order. When will I receive a refund?

Return 📦

Thank you for giving us a chance 🙏🏻 Returning your product is easy.

Can I keep individual items of a set?

According to the tracking, my order has been delivered. However, I have not received my delivery.

There is a delay in delivery.

My order has been returned.

Part of my order is missing.

I have received the wrong product.

Problem with order 🚛

Spike disk missing/damaged

My product is damaged.

Faulty Product 👀

My mat is too intense. My mat is not intense enough.

I do not like the colour of my product.

I accidentally ordered the wrong intensity.

Exchange 👉🏼

Important Message for Christmas 🎁 🎄🎅🏼

Can I cancel my order?

Can I add something to my order?

Where do I add the discount code?

I have not received an order confirmation.

I have not received an invoice.

I have received an invoice, but I have already paid.

Order 🧾

How long does delivery take?

Which parcel service do you use?

What payment options do I have?

I would like to pay by invoice (Klarna).

I can't complete the payment process.

Payment & Shipping ⏰

What is an acupressure mat?

What is acupressure?

Which mat is suitable for me?

What happens when using the ShaktiMat?

How long and how often should I use the mat?

Does it hurt to use the ShaktiMat?

Can I wash the Shakti products?

Is the brochure available digitally?

How do I use the acupressure ring?

How big is the ShaktiMat and how much does it weigh?

Can children use the mat?

Heart problems

Pregnancy

Epilepsy, phlebitis(s), (thrombophlebitis), fever

Skin inflammations, moles, birthmarks

Taking medication to inhibit blood clotting

Will the mat help me with XYZ?

Contraindications

Product Questions ❓

Our Gratitude Factory

Social & charitable projects

Our work culture

About us  🤝

Feedback

Feedback & Ideas 💡

I have returned my order. When will I receive a refund?Updated 10 months ago