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We are very sorry that your ShaktiMat product arrived faulty. This can happen, but it is definitely the exception, as we at ShaktiMat place great value on quality and durability.Of course, we want you to be completely satisfied.&#xA0;Please contact our customer service at support@shaktimat.de with the subject: &quot;My product is damaged&quot;. This will enable us to quickly identify and process your request.IMPORTANT: Highest quality is very important to us. Please send us some pictures of the defect so that we can forward them to our product team.&#xA0;Good to know: All our products are lovingly handmade. This means that not everything is always 100% perfect as with a machine. In this video we offer you a small insight into the production of our ShaktiMats in our Gratitude factory in Varanasi, India.<iframe width="100%" src="https://www.youtube.com/embed/c3fprPibNjU?&amp;t=1s&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe>

We are very sorry that your ShaktiMat product arrived faulty. This can happen, but it is definitely the exception, as we at ShaktiMat place great value on quality and durability. Of course, we want you to be completely satisfied. Please contact our c

My product is damaged.

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My product is damaged.Updated 2 years ago