If your question could not be answered in the Help Centre, please send us an email to support@shaktimat.de. If applicable, please use the subject specified in the Help Centre for your request - this will help us to help you more quickly.

Hilfe und Kontakt

There may be different reasons why your package was returned to us. These include:<ul><li style="font-size: 16px; line-height: 1.5;">Inconsistencies with the address&#xA0;</li><li style="font-size: 16px; line-height: 1.5;">The delivery person cannot find the delivery address</li><li style="font-size: 16px; line-height: 1.5;">The parcel was not collected from a parcel shop after 14 days</li><li style="font-size: 16px; line-height: 1.5;">The wrong carrier (non-DHL) was selected to deliver to a DHL Packstation.</li></ul>If this is the case, please send an e-mail with the subject &quot;My order has been returned&quot; to our customer service at support@shaktimat.de. This will enable us to process your request quickly. This will enable us to process your request quickly.IMPORTANT: If there is a mistake in your address, please let us know your correct delivery address. We will be happy to resend your order free of charge.

There may be different reasons why your package was returned to us. These include:. If this is the case, please send an e-mail with the subject "My order has been returned" to our customer service at support@shaktimat.de. This will enable us to proce

My order has been returned.

Problem with order 🚛

Thank you for giving us a chance 🙏🏻 Returning your product is easy.

I have returned my order. When will I receive a refund?

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According to the tracking, my order has been delivered. However, I have not received my delivery.

There is a delay in delivery.

Part of my order is missing.

I have received the wrong product.

Spike disk missing/damaged

My product is damaged.

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My mat is too intense. My mat is not intense enough.

I do not like the colour of my product.

I accidentally ordered the wrong intensity.

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My order has been returned.Updated 10 months ago