You can't find your parcel? Delays in delivery? Has your parcel been returned to us? Part of your order is missing? You were sent the wrong product? Don't worry, we can fix that for you.
We understand that this is deeply frustrating. You are eagerly waiting for your package and it doesn't arrive. We also want you to receive your order as soon as possible 🤞🏾. First of all, please check whether you have received a delivery notificati
Unfortunately, unexpected delays can sometimes occur. We would like to apologise for the inconvenience, also on behalf of our warehouse and shipping partners. You can easily track your shipment yourself. To do so, please enter your tracking number in
There may be different reasons why your package was returned to us. These include:. If this is the case, please send an e-mail with the subject "My order has been returned" to our customer service at [email protected]. This will enable us to proce
We are sorry to read that. Your parcel is lovingly packed by hand, so unfortunately this can sometimes happen. Please contact our customer service at [email protected] with the subject "Incomplete delivery". This will allow us to quickly identify
We are sorry that you have been sent the wrong product. Unfortunately, this can sometimes happen, but it's nothing to worry about. We have two solutions for you:. If you want to keep the product, we will give you a 15% discount on the product and sen